Information
CARE
Produced in a signature satin finish, Tiana Marie Combes jewellery wears with an understated and timeless look. The finish may develop a softened shine with wear and can always be polished back to its original state. Sterling silver and 14 karat gold may be cleaned with gentle soap and water and a polishing cloth. Please contact us for more information on our processes if your jewellery is in need of repair.
SHIPPING & RETURNS
All orders are shipped from Los Angeles using USPS or UPS. Complimentary shipping is offered on all orders within the US and on international orders of $200 or more. Orders exceeding $500 are sent with the addition of a signature requirement. Tiana Marie Combes is not responsible for any lost or stolen packages, orders damaged in transit or returned to our studio, or import duties and customs fees that may incur.
Please allow 1-2 business days for your order to ship. For jewellery that is made to order, please refer to its product description for information regarding production and shipping timelines. An order containing multiple items will ship once all items are ready to be fulfilled.
Much of our jewellery is made specifically for your order and is therefore final sale. Any jewellery noted in its description as 'in stock and ready to ship', as well as all sterling silver and glass jewellery, may be exchanged within 7 days of receipt for another item. The buyer will be responsible for any difference in value. We offer in-person and virtual appointments to answer any questions before placing your order.
RESPONSIBILITY
Tiana Marie Combes is a small, independently-owned and operated business designing timeless jewellery from enduring and ageless materials.
We put local production, quality craftsmanship, and recycled materials at the forefront, working with environmentally responsible and community-focused local partners with awareness towards environmental, social, and humanitarian practices.
Tiana Marie Combes fine jewellery is created in partnership with a local business employing skilled artisans, and uses 100% recycled fine metals from an environmentally conscious, fair trade and human rights focused, RJC and SCS certified supplier. Production is either small-batch or made to order, eliminating the unnecessary use of resources and creation of excess waste.
All elements of our packaging are made from 100% recycled materials and post-consumer waste without the use of ozone depleting or harmful chemicals. These components are reusable, recyclable, and often compostable. If interested in details on how to conserve specific elements, please email us. Each order comes with complimentary, reusable jewellery storage to keep your Tiana Marie Combes fine jewellery throughout its lifetime.
PRIVACY
Collection. When you visit www.tianamariecombes.com, the site automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally when you make a purchase or attempt to make a purchase, certain information is collected from you, including your name, billing address, shipping address, payment information, email address, and phone number.
Use. The information that is collected is only used to fulfill your orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), and to communicate with you. The collected device information is used to improve and optimize the site (for example, by generating analytics about how customers browse and interact with the site, and to assess the success of marketing and advertising campaigns). Your personal information is automatically shared with third parties to help use it as described above. For example, Shopify and Google Analytics are used to power the online store – you can read more about how these websites use personal information at their respective websites. Additionally, as you browse, information is collected about the individual web pages or products that you view, what websites or search terms referred you here, and information about how you interact with the site.
Security. When you place an order through the site, your order information is maintained for records unless and until you ask for this information to be deleted. You have the right to access personal information held about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact inquiries@tianamariecombes.com