I. CARE

All glass works are handmade by Tiana Marie Combes in Los Angeles using glass imported from Italy. Due to being individually crafted by hand, each piece may vary slightly. The nature of the material makes these pieces inherently fragile, and we ask that you treat them with moderate care. Of our offerings, glass rings are the most fragile, but they of course withstand normal daily wear. Pieces with more density, such as incense stones and glass pendants, are very durable. Please note that unless a glass object is deemed defective by our studio, TMC cannot be responsible for instances of breakage. Our jewelry pieces that are made using fine recycled metals are meant to endure. These works will evolve with you and develop a beautiful sheen of natural wear over time. If your TMC fine jewelry piece is in need of repair, please contact us for a case specific evaluation.


II. SHIPPING, RETURNS

Tiana Marie Combes is based in Los Angeles. All domestic orders are shipped using USPS Priority Mail or USPS Priority Mail Express. Fine jewelery orders will be shipped with complimentary insurance. Please email in response to your order confirmation email if you would like to request a signature requirement upon delivery. International orders are shipped using USPS First Class International or DHL Worldwide, with the exception of fine jewelry pieces which are shipped solely with DHL and with signature requirement when traveling internationally. TMC is not responsible for import duties, customs fees, or additional taxes that an international shipment may incur.

If a package is returned to our studio for any reason after shipment, the recipient is responsible for any additional shipping fees and charges incurred. We cannot be responsible for any lost or stolen packages, or orders damaged in transit. If any of these instances occur, we suggest contacting the shipping carrier directly.

For made to order and preorder pieces, please refer to the individual product page for details on production and shipping timelines. For in stock items, please allow 1-2 business days for order fulfillment. If an order contains a mix of made to order and in stock pieces, your order will ship once all pieces can be fulfilled unless separate orders are placed.

Due to the handmade nature of our work, we are unable to offer returns or exchanges at this time. All orders placed are final sale. We want you to be in love with your TMC pieces, so please feel welcome to ask any questions about our work by emailing, inquiries@tianamariecombes.com


III. PRIVACY

If you have any questions or concerns about the security of how your personal information is handled, please contact inquiries@tianamariecombes.com

Collection. When you visit www.tianamariecombes.com, the site automatically collects certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally when you make a purchase or attempt to make a purchase, certain information is collected from you, including your name, billing address, shipping address, payment information, email address, and phone number.

Use. The information that is collected is only used to fulfill your orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations), and to communicate with you. The collected device information is used to improve and optimize the site (for example, by generating analytics about how customers browse and interact with the site, and to assess the success of marketing and advertising campaigns). Your personal information is automatically shared with third parties to help use it as described above. For example, Shopify and Google Analytics are used to power the online store – you can read more about how these websites use personal information at their respective websites. Additionally, as you browse, information is collected about the individual web pages or products that you view, what websites or search terms referred you here, and information about how you interact with the site.

Security. When you place an order through the site, your order information is maintained for records unless and until you ask for this information to be deleted. You have the right to access personal information held about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact inquiries@tianamariecombes.com